Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14)  days of the purchase date. All returned items must be a new and unused condition, with all original tags and labels attached.

Return process

To return an item, please email customer service at sales@thedistillategun.com to obtain a Return Merchandise Authorization for (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

That Distillate Gun
Attn returns
RMA #
5156 W. Olive Ave #475
Phoenix, AZ 85302
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and expecting the condition of your item, we will process your return. Please allow at least seven (7) days from receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company we will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned

  • Items must be unused and free of any material from usage

 

For the defective or damaged product, please contact us at the customer service number below to arrange a refund or exchange

Questions

If you have any questions concerning a return policy or return policy
6025704488
Sales@thedistillategun.com